Terms & Conditions
1) GENERAL
These Terms and Conditions (“Terms”) governs the use of the website (“Service”). The Terms “ARCH Destinations India”, “ARCH India”, “We”, “Us”, “Our” refer to ARCH Destinations India, including but not necessarily limited to its flagship brands CroatiaXP and AsiaXP.
PLEASE READ THESE TERMS CAREFULLY. By your use of the Service, you agree to comply with all of the terms and conditions set out herein, as amended periodically. ARCH India may terminate your account at any time, with or without notice, for conduct that is in breach of these Terms, for conduct that we believe is harmful to our business, or for conduct where the use of the Service is harmful to any other party.
We may, in our sole discretion, change or modify these Terms at any time, with or without notice. You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with these Terms.
These Terms and Conditions and any additional terms posted on www.archdipl.com (“Site”) together constitute the basis of the relationship between ARCH India and You (“Customer”) with respect to your use of this Site.
2) SERVICES
We offer Customers with travel services included but not limited to global hotels bookings, flight bookings, global car rentals, global rail ticket and pass bookings, global bus ticket bookings, other travel ancillary services like travel insurance, tourist and business visas and any other travel services purchased from Us. Services are provided on the basis of facility and availability. We reserve the right to modify, change, or discontinue any aspect of the Services at any time. Access to the Site is terminated upon expiry or termination of the Service.
3) TERMINATION
We may terminate the Service under the following circumstances (non-exclusive list)
- Non-payment of dues
- Where you are in breach of any terms or conditions
- Your use of the Service disrupts our business operations or affects any other party
You may request account termination at any time by contacting our Customer Service team either through email.
4) Consent to communicate Digitally
Your use of the Site is conducted digitally and you agree that ARCH India may communicate with You digitally for all aspects of your use of the Site, including sending you emails. If you do not wish to conduct digitally, do not use this Site. Delivery of email notices is not infallible. You agree to keep all records relating to your use of the Site and to print or make an electronic copy of these Terms and any disclosures provided on the Site. Except as prohibited by law, you waive any law requiring different communication methods in connection with your use of this Site. ARCH India reserves the right, at its sole discretion, to deliver notices and disclosures by other means as well.
5) Links to Third Party Sites
This Website may contain hyperlinks to websites operated by parties. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
6) Data Privacy
You hereby warrant that You have all the necessary consents and authorisation from the data subject for the transfer of such personal data to Us and authorize Us to proceed with all the subsequent transfers of data in order to complete the request and booking of the Services.
7) Your Representations & Warranties
You represent and warrant that:
a. You possess the legal right and ability to enter into and make the representations and warranties contained in these Terms.
b. All information that you submit to us is true and accurate.
c. You are in compliance with all applicable laws and have made relevant filings/ declarations and have obtained requisite approvals and registrations under applicable laws.
d. You possess the ability to perform the obligations under the Agreement in accordance with applicable laws.
e. You will keep your registration and Account information up to date.
f. You will be responsible for all use of your Account even if such use was conducted without your authority or permission.
g. You will not use the Site for any purpose that is unlawful or prohibited by these Terms.
h. You shall not at any point of time display, disclose or otherwise communicate, publish or promote / distribute / share ARCH India Rates or Inventory directly or indirectly to any other channel. For the purposes of this clause “Inventory” shall mean and include all of ARCH India products and services as listed on its System. “Rates” shall mean and include the individual pricing of each Inventory item, as available and mentioned on the System. Other channel means directly available to another individual or party via online, offline or any other medium. The above is core and critical to the above Agreement.
8) Your Responsibility
When you apply to use our services, you will be provided with an Login ID and will be required to select your password. The Login ID and password are the means through which you access certain services (“Account”). You acknowledge and agree that it is your responsibility to safeguard the Login ID and password from any unauthorized use. IN NO EVENT WILL ARCH India BE LIABLE FOR THE UNAUTHORIZED USE OR MISUSE OF YOUR LOGIN ID OR PASSWORD.
Customers are responsible for maintaining accurate account information at all times, including credit card and contact information. This information can be updated in your account settings.
9) Terms and Conditions for the Providing of services
Cancellations
For each service booked and confirmed, You will be provided with a cancellation or amendment deadline along with any cancellation charges that will apply if canceled or amended after the Deadline. ARCH reserves the right to cancel a traveler for non-payment.
No Shows
No show by the guest at the accommodation establishment without prior warning shall be considered a cancellation. There shall be no refunds applicable in the case of no shows.
Rates and Currency
Unless otherwise specified all rates quoted are net, inclusive of all taxes and service charges except any city taxes, resort fee or other charges directly payable at the hotel by the guests. You must pay the invoices in the same currency as they are raised. In case You are desirous of settling invoices in a different currency, we may allow so only at our discretion at an exchange rate determined by Us
Booking Procedures for Hotels & Apartments
You must not use the online booking system for any bookings other than FIT bookings. Any booking containing 9 rooms or more either as a single or as a consolidated booking with the same check-in and check-out dates maybe considered by the Hotel as a Group booking, and is liable to be canceled by the Hotel if found to be in violation of the booking procedure. For all Group bookings, please write to us at sales@archdipl.com.
Travel Protection
ARCH strongly recommends the purchase of travel protection to help protect the traveler’s investment in the tour, and to help provide certain medical coverage while traveling.
Bookings cannot be transferred; if the initial reservation is for someone who is unable to go, it cannot be swapped for another person. All travelers must have a valid passport for international travel. Many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.
No Liability
The classification of all accommodation is provided to us by the supplier of the accommodation. We are not responsible or liable for any errata or inaccurate information provided to us by the supplier including but not limited to images, descriptions, amenities/facilities, tariffs, reviews and any other information that the supplier uses to promote and market its properties.
We are not responsible or liable for any dispute between You and your guest/employee/passenger arising from the travel service. If any claim is made against us following a travel service by You, then You shall indemnify Us against all losses, fees, expenses and costs arising as a result of that claim.
Credit Card Chargeback
You may use your company credit card or guest’s credit card for bookings. A guest’s credit card must only be used to pay for bookings of the same Guest. You are solely responsible for ensuring that a genuine credit card is used for paying for bookings.
You take complete liability for any losses or damages arising out use of fake or stolen credit cards or from any chargeback.
Refunds
The refund shall be made to the original instrument used at the time of booking. In the event ARCH India is unable to immediately refund the amount, such amount shall lie as future available credit for the customer.
Declaration
You warrant that neither You nor any of your guests/employees/passenger, stake holders or directors are on the list of Office of Foreign Assets Control (OFAC), Specially Designated Nationals (SDN) or Blocked Persons. You shall immediately advise us in writing if You or any of your shareholders or directors or clients are placed on the above lists.
10) Prohibited Conduct
Your use of the Service must be in compliance with the terms mentioned herein and the laws of your country at all times. The following is a non-exclusive list of content, and behaviour prohibited:
- Any content that contains or contains links to: nudity, pornography, adult content, materials with sex or foul language.
- Any content that condones, promotes, contains, or links to hackers, or other piracy related information.
- Content that has been promoted through the sending of Spam or mail fraud schemes, or pages that promote or condone the sending of Spam.
- Content that is grossly offensive to the community, including blatant expressions for bigotry, prejudice, racism, hatred or excessive profanity, or to post any obscene, filthy, excessively violent, harassing, or otherwise objectionable material.
- Content that infringes or violates any copyright, patent, trademark, service mark, trade name, trade secret, or other intellectual property right of any third party.
- Content that promotes mail fraud, multi-level marketing (pyramid) schemes or other illegal or fraudulent activities.
- Content that posts or discloses any personally identifying information or private information about any third parties without their express consent.
- Reverse engineering, reverse compiling or otherwise deriving the underlying source code or structure or sequence of any ARCH India service, solution or technology.
11) Copyright
The copyright in the contents of this website belong to ARCH India. Accordingly, ARCH India reserves all rights. Copying of part or all the contents of this website without permission of ARCH India is prohibited except to the extent that such copying is necessary for the purposes of availing of the Services herein.
12) Availability of Services
The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with our representative for the availability of specific products and services in your area.
13) Privacy
The Privacy Policy sets out our obligations with respect to the safeguarding, collection and use of personal information. Our Privacy Policy is subject to modification from time to time, and such changes are effective upon posting of the modified policy to this URL
14) Limitation of Liability
The Service is provided on an “as is” and “as available” basis and the use of the Service is at your own risk. We make no representations or warranties, either expressed or implied, with respect to the Service, or any service or information provided through the Service. We are not responsible for any damages, injury or economic loss arising from the use of the content or Service provided by www.archindia.com. In no event will we be liable to you for any direct, indirect, incidental or consequential damages or economic loss arising out of the Service or in connection with your website or any other services or products provided to you.
We operate as an intermediary, facilitating the sale of travel-related products on behalf of various service providers, including airlines and accommodation providers. Our role involves making bookings on your behalf and facilitating contracts between you and these providers. While we strive to ensure a smooth booking process, we do not assume responsibility for the quality of services provided by these third parties and offer no warranties regarding their performance. All bookings are governed by the terms and conditions of the respective service providers. In the event of any issues, your recourse will be with the specific provider, except in cases where the issue is directly attributable to our actions. If a provider is unable to fulfill their services, any claims should be directed to them, not to us.
ARCH India, its officers, directors, owners, agents and employees shall in no way be liable to You or anyone else for any loss or injury resulting from the use of the Service.
15) Disclaimer
THIS SITE AND ALL CONTENT IS PROVIDED “AS IS,” “AS AVAILABLE,” “WITH ALL FAULTS,” AND WITHOUT WARRANTY OF ANY KIND. ACH INDIA GIVES NO EXPRESS WARRANTIES AND DISCLAIMS: (A) ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; OF THE SITE; LACK OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES; ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, CURRENCY, OR USEFULNESS OF ANY CONTENT ON THE SITE; AND (B) ANY DUTIES OF REASONABLE CARE, WORKMANLIKE EFFORT OR LACK OF NEGLIGENCE. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IN CONNECTION WITH THE SITE AND CONTENT IS WITH YOU. IN ADDITION, ARCH INDIA DISCLAIMS ANY WARRANTIES OF NON-INFRINGEMENT, TITLE, OR QUIET ENJOYMENT.
In no event shall ARCH India be held liable for any damages or economic loss, whatsoever, as a result of notifying any official of potentially illegal content on your website, or for providing copies of your data files to the appropriate authorities or cooperating with law enforcement efforts to locate persons who have posted content that is illegal or promotes illegal conduct.
16) Indemnification
You agree to indemnify and hold ARCH India, its affiliates, sponsors, partners, directors, officers and employees harmless from and against, and to reimburse ARCH India with respect to, any and all losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to your breach of these Terms or use by you or any third party of the Services.
17) Force Majeure
Neither party shall be responsible or liable for or deemed in breach of these Terms because of any delay or failure in the performance of these Terms due to any event or circumstance the occurrence and the effect of which the party affected thereby is unable to prevent and avoid, including, without limitation acts of God; government regulations, curtailment of transportation facilities, strikes, lock-outs or other industrial actions or trade disputes of whatever nature (whether involving employees of a party or a third party), terrorist attacks, haze, sabotage, riots, civil disturbances, insurrections, national emergencies (whether in fact or law), blockades, acts of war, (declared or not), etc. (a “Force Majeure Event”). The non-performing party shall give the other party written notice describing the particulars of the Force Majeure Event as soon as possible.
18) Variations
In the event of any variations in the payment terms, the billing cycle along with the due date of payment as mentioned in the invoice shall be treated as the final payment terms between the Parties.
19) Independent Contractor
ARCH India and Customer are independent contractors. There is no relationship of partnership, joint venture, employment or franchise between the parties. Neither party will have the power to bind the other or incur obligations on the other’s behalf without the parties’ prior written consent.